Position: Call for Proposals – Internet Package Service Providers (50 Mbps)
Cambodia Development Resource Institute
| Employment Type: | Contract |
| Salary: | N/A |
| Application Deadline: | 20 May 25 |
| Days left: | 3 days |
| 62 |
The present Terms of Reference aim to provide a framework for the whole TCP/IP Internet Service Provider for the CDRI:
Objectives
Request for Internet Service Provision (ISP)-DIA 50 Mbps
The service should be provided based on a fixed monthly fee—capacity requirement: DIA 50 Mbps bandwidth for the main and 50 Mbps as backup. Connection should be cable type, preferably fiber-optic, and wireless solutions may be considered. The service is expected to be highly stable and reliable. The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities.
Background
CDRI Office is located on #56 Street 315, Tuol Kork, Phnom Penh, Cambodia, PO Box 622, Postal Code: 120508. It currently has around 70-100 users.
Technical Requirements
- Speed requirement: both upload and download 50 Mbps bandwidth.
- The connection should be of cable type, preferably fiber-optic, wireless solutions may be considered.
- No limitations on traffic/ports; bandwidth capacity should be ensured through a direct IP connection.
- A subnet of at least 2 static, publicly routable IP addresses is required
- Service reliability must be ensured. Overall uptime should not be less than 99%.
- Data confidentiality guarantee: Provider may not scan traffic (if this should be done to find network problems, a prior CDRI agreement must be obtained).
- All necessary hardware, cabling and software (if required for Internet service) should be provided and set up by the provider.
- The latency shall be no more than 30 ms - 125 ms.
- The service provider should provide a backup 50 Mbps link.
- Worldwide accessibility
- Support Managed VPN Services
- Free and unlimited technical support
- Traffic management, network monitoring and access to raw log files
- Quality of Service
- Fiber optic connectivity from the ISP to the Internet backbone
Additional Notes
- The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities. Under normal circumstances, all problems should be resolved within a maximum of 24 hours after the notification from CDRI is received. The provider is also responsible for contacting designated CDRI network specialists for scheduled and unscheduled downtime.
- The successful provider must have a physical presence, including availability of technical support, in the CDRI
Implementation Timeline
- All installation work should be accomplished, and the connection should be launched within 7 days of the signing of the contract.
Contractual and payment stipulations
- Internet service should be based on a fixed annual fee payment plan with no additional cost.
- Contract duration: 1 year with the possibility of graceful exit with a 30, 60 or 90-day period of written notice, without penalties for CDRI.
- A registered company who provides at least 5 years relevant experience in the provision of services in nature, scale and complexity commensurate with the present terms of reference, with already provided services possessing features required by these terms of reference; Evidence of these contracts is required; references from other clients are highly welcome.
- Seven days a week and 24 hours per day coverage for technical assistance and/or helpdesk facilities. Any problem should be resolved within 24 hours after the notification.
- The bidder must have a Network Monitoring System (NMS) supported by a qualified and experienced engineer/technical support.
Submission of the proposal
CDRI calls for this proposal to companies interested in providing Internet Service Providers (ISP). Each proposal must include:
- Provide details on the provider's profile (history, partner, client, etc.)
- The proposal can be in Khmer or English.
The CDRI committee will select a maximum of 5 proposals ranked based on the scoring system. Expressions of interest should be sent by e-mail to CDRI at recruitment@cdri.org.kh no later than midnight on 20 May 2025